Question 1

Can agencies manage multiple client brands in one account?

Accepted Answer

Yes. Growth ($249/mo) supports 3 brands and 5 team members; Pro ($499/mo) supports 5 brands and 10 team members; Enterprise is unlimited with a dedicated account manager. Each brand has its own prompt library, competitor set, and dashboard, so client data stays cleanly separated while team permissions stay centralized. Role-based access controls let agency staff see only the clients assigned to them.

Question 2

Do Astiva reports white-label for agency delivery?

Accepted Answer

All paid plans support branded PDF reports with agency logo and color scheme. Enterprise adds full white-label reporting with custom branding, custom domain delivery, and BI tool integrations. Automated report scheduling on daily, weekly, or monthly cadences means the client gets a consistent AISO deliverable on a fixed schedule with no manual export work between account reviews.

Question 3

How does content generation work inside a retainer?

Accepted Answer

Each identified citation gap becomes a content brief. Astiva generates a citation-ready piece (FAQ schema, named expert quotes, sourced statistics) and routes it through a 15-check quality gate. Your team reviews, adds brand voice, and publishes. The dashboard then tracks whether AI platforms pick up the new content as a citation source.

Question 4

Can we show clients the methodology behind the scores?

Accepted Answer

Yes. astiva.ai/methodology documents every metric, formula, and freshness cadence publicly. It defines all 7 AISO metrics with reproducible formulas, describes the brand normalization pipeline, and explains the query sampling approach. Agencies reference the methodology page directly in proposals and client QBRs. A transparent, publicly auditable methodology is a procurement advantage since most competing tools treat their scoring as a proprietary black box.

Question 5

Which plan is right for an agency starting out?

Accepted Answer

Most agencies start on Growth ($249/mo): 3 brands, 100 tracked prompts, 10 competitors per brand, GA4 revenue attribution, Slack integration, and 5 team members. This supports up to 3 concurrent clients with full competitive intelligence. Scale to Pro ($499/mo) once you cross 3 active clients, need 5 brands, or content generation needs exceed 10 pieces per month. Enterprise makes sense above 5 active clients with unlimited brand and team capacity.