Question 1

How quickly can I get started?

Accepted Answer

You can start tracking your AI visibility in under 5 minutes. Sign up, add your brand details, create your first tracked prompts, and Astiva begins monitoring across 10 AI platforms — ChatGPT, Claude, Gemini, Perplexity, Grok, Meta AI, DeepSeek, Mistral AI, Google AI Mode, and Google AI Overview. Initial data appears in your dashboard within 24 hours.

Question 2

Do you offer a free trial?

Accepted Answer

Yes. All paid plans include a 14-day free trial with full feature access. Payment is collected via PayPal at signup; cancel before day 14 and you will not be charged. A permanently free tier with 10 lifetime prompts across 2 platforms is also available with no payment method required, so you can evaluate Astiva at no cost before committing.

Question 3

What is your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied with Astiva AI within the first 30 days after billing starts, contact support@astiva.ai and we will refund your payment in full, no questions asked. The 14-day free trial means most customers validate fit before billing begins.

Question 4

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can upgrade or downgrade your Astiva plan at any time from your account settings. Plan changes are prorated so you only pay for the time at each tier. Upgrades take effect immediately with full feature access. Downgrades apply at the next billing cycle. No penalties or lock-in fees apply to any plan change.